At Roaa’s Shop, we strive to provide the best shopping experience for our customers. Please read the following order policy before completing your purchase.
1. Order Confirmation
Orders are confirmed after contacting the customer via phone or messages, or upon completing the checkout process and entering all required information.The website reserves the right to cancel the order if we are unable to contact the customer.2. Order Preparation Time
Preparation time varies depending on the product type and quantity.Orders are usually prepared within 1–3 days unless otherwise agreed, except for custom orders.3. Payment
Available payment methods:
Cash on delivery (COD)Bank transfer (electronic payment handled by the delivery representative)4. Delivery
Orders are delivered based on the specified region.Delivery fees may vary depending on the geographical location.5. Cancellation or Modification
Orders can be modified or canceled within a limited time after placing the order before preparation begins by contacting the provided number.Once order preparation has started, cancellation is not allowed.6. Custom Products
Products customized based on customer requests (such as names or dates on items) cannot be returned unless there is an error from our side.
7. Returns or Exchanges
Returns or exchanges are accepted in the following cases:
Receiving a damaged productReceiving a product different from the orderYou must notify us within 24 hours of receiving the order.
Intellectual Property
All images, designs, and content on the website are the property of Roaa’s Shop and may not be used or copied without prior permission.
Terms & Conditions
By using this website or placing an order, you agree to comply with these terms and conditions.The website must be used for lawful purposes only.Users agree not to use the website in any way that may cause harm or negatively affect other users' experience.Products
We strive to display products as accurately as possible; however, there may be slight differences:
Product color may vary slightly due to lighting or screen settings.Minor differences in handmade product details.